Standard Freight

Our 2024 standard freight charges will apply as follows:

Additional freight charges may apply for bulky, heavy, oversized, specialised services, onforwarding and/or regional or remote surcharges. These charges are applied by our courier and are unfortunately out of our control.

Orders to residential addresses are shipped with Authority To Leave for our courier. This means if no one is available to sign for your order, your items will be left at your address. We recommend using a delivery address such as a work, school or business address to ensure a smooth delivery. Orders are unable to be redirected once shipped and re-delivery fees to the same address may apply in certain scenarios.

Please note that drivers may be unable to call or send a text message you prior to order delivery.

Shipping Times

With the exception of personalised items, we generally ship within 24 - 48 hours of receiving your order.
This timeframe is subject to change during peak periods so please let us know in your delivery instructions if your order is urgent.

We've provided the below map to be used as a guide for our standard freight delivery times once the order has left our warehouse.

Standard Freight - Post Office, PO Box and Australia Post services

As our standard freight service is via courier, we are unable to deliver orders to Australia Post services including:

• Post Offices (this includes taking items to Post Offices if you are not home)
• Post Office (PO) Boxes
• Australia Post Parcel Lockers
• Locked Bags
• Private Mail Bags
• Roadside Mail Boxes

If you require your order to be shipped via Australia Post instead of our standard courier, please contact us.

Authority To Leave (ATL)

As our orders are shipped with a courier, you may choose to nominate a safe place at your address the driver can leave your order. If no delivery instructions are left, the driver may choose to leave your order at your address without a signature. If you do require a signature upon delivery of your order, be sure to enter this in your delivery instructions when placing your order.

Pick Up Orders

If you would like to pick your order up from our warehouse, please call us on 1300 836 522 to place your order. Pick up orders must be placed in advance.